Refund policy
Return & Refund Policy
We want you to be happy with your TOCO67 purchase. If you are not completely satisfied with your order, you can request a return within 14 days after receiving your order.
Returns
To be eligible for a return, your item must be in the same condition in which you received it: unused, undamaged and, where reasonably possible, in its original packaging. You will also need your order number or proof of purchase.
To request a return, please contact us first at info@toco67.com. We will provide you with the return instructions.
Please do not send products back without contacting us first, as this may delay the processing of your return.
Return address
TOCO67 – Store & Returns
Westvlietweg 101
2495 AD Den Haag
The Netherlands
This is our store and return address. Our company's registered office is located at Juliana van Stolberglaan 334, 2595 CR Den Haag, The Netherlands.
Return shipping costs
For standard returns, including returns because you changed your mind, the cost of returning the product is the responsibility of the customer unless otherwise agreed.
If you receive an incorrect, defective or damaged product, please contact us at info@toco67.com. If the issue is confirmed, TOCO67 will cover the reasonable return shipping costs and arrange an appropriate solution.
Damaged, defective or incorrect items
Please inspect your order when it arrives. If your item is defective, damaged during delivery or you receive the wrong product, please contact us as soon as possible at info@toco67.com.
Please include your order number and, where possible, photographs showing the problem. We will evaluate the issue and arrange a replacement, refund or other appropriate solution.
Exceptions and non-returnable items
Personalised or custom-made products generally cannot be returned unless they are defective, damaged or incorrect.
Gift cards are also non-returnable.
These exceptions do not affect your statutory rights in relation to defective, damaged or incorrectly supplied products.
If you are unsure whether your product is eligible for return, please contact us at info@toco67.com.
Sale items
Products purchased during a sale or promotion can be returned under the same return conditions described in this policy, unless a specific lawful exception applies.
Exchanges
If you would like another product, design or variation, please contact us. In most cases, the quickest way to receive the product you want is to return your original item and place a new order once your return has been arranged.
European Union right of withdrawal
If you are a consumer located in the European Union, European Economic Area or another jurisdiction where a statutory withdrawal right applies, you may have the legal right to withdraw from your online purchase within 14 days after receiving your order, without providing a reason.
Our voluntary 14 days return policy gives you additional time to request a return and does not limit or replace any statutory consumer rights you may have.
When exercising your statutory right of withdrawal, you may inspect and handle the product to the extent reasonably necessary to establish its nature, characteristics and functioning, as you would normally be able to do in a physical store.
You may be responsible for any reduction in the value of the product caused by handling beyond what is necessary for this purpose.
Refunds
Once we have received and inspected your return, we will notify you about the status of your refund.
If the return is approved, your refund will be issued to your original payment method. We aim to process approved refunds promptly. Please allow up to 10 days for the refund to be processed and received.
For returns made under the EU statutory right of withdrawal, we will refund the purchase price and, where required by law, the cost of our standard outbound delivery option. If you selected a more expensive delivery method, such as express shipping, the additional shipping cost does not have to be refunded.
Please note that your bank, credit card provider or payment provider may require additional processing time before the refund appears in your account.
If you have not received your refund after 10 days, please contact us at info@toco67.com.
Contact
If you have any questions about returns, refunds or your order, please contact us:
TOCO67
Email: info@toco67.com
Store & return address:
Westvlietweg 101
2495 AD Den Haag
The Netherlands
Registered office:
Juliana van Stolberglaan 334
2595 CR Den Haag
The Netherlands